Please email us with your comments to
Thank you everyone for taking a few minutes to let us know how you feel.
Just wanted to let you know that Norwegian Cruise Line was wonderful with the entire food allergy situation. My Niece Brittany will be contacting you about a honeymoon cruise package. We told her how much you did for us and how great your service has been. Thanks for the chocolate covered strawberries.
Greetings from Jamaica, Mon, and a Happy Columbus Day as well!!
Your Bon Voyage Vino was greatly appreciated and we toasted to your "Good Health & Happiness Always!"
Again, Many Thanks "Jam-Make Me Happy :)
Eileen & Dan
We had a wonderful time on our most recent cruise. Thank you for the on board credit.
Greetings from Martinique!!
Thank you much - or speaking the language Merci Beaucoup - for the Wine! We greatly enjoyed it as well as your hospitality in providing it.
Enjoying the cruise, the ports of call, and our "table mates." At a table of ten and the oldest is 87 and I'd guess the youngest is 65, so we're in our "element"!!!
Thanks for the Vino - and we toasted to your Good Health!
Eileen & Dan Maher
We had a GREAT time on board the Freedom of the Seas. The weather was good, the ports were delightful, shopping was good as always. They are building new shops in Cozumel which will be very nice when they are completed. They offer wheel chairs to go ashore in Labadee and Cozumel which was helpful for the long walk from the ship.
Thanks for all the amenities that you provided to us which made the trip memorable. We are told that the Freedom will be moving to Ft. Lauderdale next year and the Oasis will be sailing out of Port Canaveral. We tried to book a trip on the Oasis (even though it is way too big for us) but they are so heavily booked already that we could not get three balconies together in the area that we like. I was surprised since their first trip is a year away.
Again, thanks so much for all you do to make our vacation a great one!
Thank you so much Robin and gang for the help with this amazing adventure. Planning was simple and easy with your help from start to finish. We will always come back to you all for our future adventure plans!
Thank you again so very much,
Michelle & Kevin Campbell
Thanks for setting up the private birthday party! It was great!
Danielle J. Moran
Thank you Robin Souder and The Cruise Experts for helping us book our recent cruise on the Carnival Conquest. We had a fantastic time! We love using your agency to book our cruises as you make it so easy and always have the best prices. On top of that you gave us some on board credit which were great in helping us pay for our on board activities. Thanks again! We will definitely use you in the future to book our cruises and we always recommend you to our friends and family!
The Michaud Family
First, I want to thank you and your staff for a wonderful cruise. Even though we have been on this same ship many times, it was a most enjoyable trip. Than you for all the goodies that your provided to us, that made our trip a GREAT ONE!
The decorations for Anne's cabin to celebrate her 90th birthday went overboard, the door and the walls were all decorated and the cake was great too. We took it to the dining room where the DR staff presented it and sang Happy Birthday. The wine in each of our rooms was delightful and of course, we enjoyed that a few nights with dinner in the dining room and with the cheese basket. WOW!
Thanks for the On Board Credit as well, a great table in the dining room and very good wait staff on The Freedom of the Seas made our trip one of the very best.
Thanks again for all you do for us. We really appreciate it and look forward to our next cruise.
Nancy & Bob
Thanks again for all your help with the cruise! We had a fabulous time and everything was perfect. Even our flights were all on time! I look forward to booking our next adventure with you!
Thanks for taking care of us,
Fort Collins, CO
Dear Robin & Meriah,
Thank you so very much for all of your hard work to make our cruise WONDERFUL! The gift of champagne and truffles & chocolate covered strawberries were over-the-top! Delicious!
We picked the perfect week, it snowed in Bullard, TX while we were gone. We hope to see you this summer in Lake Tahoe and Petaluma!
Thank you again for a wonderful cruise.
Love Willard & Sandra :)
Robin, thank you so much for your expert treatment, the champagne, ship credit, our excellent rooms. We so appreciate how well you handled everything. No more cruises for awhile, but will definitely contact you when it is time.
Hey Robin and Company!
Know you are busy helping lots of people Love their cruise vacations. Just wanted to thank you for the Onboard Credit, the great recommendation and everything. It was FABULOUS! After that our SeaPass bill was $10. HA. I'm sure it was the lowest on the ship!
We loved the 8 days. We all felt it was perfect. We are never ready to get off after 7 and we weren't after 8 but we just loved the itinerary. The first 2 days at sea are windy and rough but the 4 ports were fabulous. Our favorite was St. Kitts and the ONLY thing that was hard was the very short time in San Juan so we just walked around downtown. But one day out of the sun and not at the beach was good too.
We LOVED having a balcony and probably won't ever not have one again. That really made it fun and the room is so much bigger. Our stateroom attendant was the best we had ever had. Made our trip so enjoyable. Interestingly enough our service in the dining room was super slow. We weren't really sure what the deal was. We ended up sitting in the same area by 3 tables of people who were on an alumni cruise from a Christian College in Chicago who were Southern Baptists like we are. So we met them and hung out with them a lot and they had some concerts and church services that we went to. That made the trip even more special. One of the guys was the lead singer from a group called Citizen Way and Natalee even got to sing with him. That just made it so great for us!! They are touring starting in February and coming to Omaha so we will get to see them again. So the time we spent waiting for our food was spent talking to all the people around us. We were in the right corner over by the window and our whole area was always the last to leave the dining room.
You were so right about the entertainment. The ice show was OVER THE TOP. Best ever and the shows were just incredible. By far the best ever. I would highly recommend to all of your clients that this is the best overall package of RCI. We still love the Allure and Oasis but the Independence of the Seas is sure right up there.
Thanks again so much! We don't know what our future plans are but we will let you know!
Mary Kay Senior Sales Director
Hello Robin and your Entire Crew,
As you are aware, our family has planned cruises exclusively with you for many, many years. (it's actually too many years to count.) You have been straight forwarded with business tact, but also caring to each and every family member. You have come to know our personalities and what each of us would like or not like. This illustrates your dedication to our cruising needs. And when we ask for a favor, you try your best to help make it happen. You have become our personal Cruise Planner Blessing! This is why you will continue to have our entire families' cruising business.
So, of course, I would call upon you to help me plan my husband, Jeff's 50th Birthday Party Cruise, and you did not hesitate. You and your team were on point, on task and assisted with my every question and concern. During the planning phases, Robin helped ease my mind with the who, what, when, where and hows of this party cruise! Since we had such a large group, your website and Facebook helped to keep our group well informed.
The cruise ship became our private venue or so it seemed to us. We celebrated Jeff's 50th Birthday with a Bang, as well as other birthdays and anniversaries to be tossed into the mix. We really didn't need a reason to celebrate, we were all thrilled and happy to be Cruising. Our ports of call were what Jeff wanted! Jeff's Birthday theme, well let's just say, everyone on the ship knew who we were. From our adjoining balconies to our party favors, you and I had everything covered. Robin- all your special touches were noticed by each and every one of us...again!!!!!
Jeff's 50th Birthday Party Cruise was a huge success!!!! My husband had the time of his life! And for this my hat is off to you and I say, "A Thousand Thank Yous Robin!" I could not have done it without you.
Until our next cruise, Robin! Which will be soon...
Godspeed, Denise Margolf
Fort Collins, CO
PS. The attached photo is some of our group on Jeff's favorite Island. It was a GREAT Day! ;-)
I just had to tell you what a great cruise we had. The staff was the best we have ever had on a cruise (35 cruises). The Head Waiter was at our table every night, not once, but several times as did other Head Waiters at breakfast and in the Horizon Court. The waiters and assistant waiters were the best. No request was to small. Anything we requested was delivered. The birthday cakes were the best we have ever had.
Thanks so much for all that you did for us. Getting the credit, military credit, Asti Spamanti, soft drinks, etc. were very appreciated by all of us. We like the ports as they were some we had not visited before (Antigua, St. Kitts, St. Lucia).
The only negative that we encountered was that there was no transportation (golf carts) to transport those who could not walk that far to the terminal in the ports. The only port that offered a shuttle was Nassau and there were three ships in which limited what they could do as there was only one shuttle.
Thanks again for all you did to make our trip very memorable.
Nancy & Bob
I wanted to let you know how much we are enjoying our cruise. The ship is extraordinary and the service is top notch. Food? Divine!!
Thank you so much for the beautiful flowers that were waiting in our stateroom when we arrived. It’s a beautiful sculptured bouquet of white and off-white flowers. What a lovely touch.
We’ve made many new friends and are staying up way too late, drinking way too much and eating way too much.
We are on a tour bus right now headed for St Tropez. We met a couple who just got engaged on the spur of the moment on board and will be shopping for their wedding rings and wedding dress while we are here, as they plan to marry during our sailing. The crew has scrambled to get the proper paperwork together for them on short notice. I’m hoping to get an invitationJ
We so appreciate all you’ve done to make our vacation flawless and carefree. We will definitely be contacting you for other cruises we may take in the future.
David & Maurie
Hello Robin & Meriah:
Karen and I wanted to thank you for the nice surprise when we got into our room on the ship. The door and room decorations and the strawberries were a great start to our week at sea. We really had a good time and of course we ate too much. I am not much of a gambler but I did manage to come home with my big winnings of $10!
Thanks again and we look forward to booking our next cruise with you.
Denny & Karen Robinson
Winter Springs, FL
Just a little thank you for all your extra help in our Cruise & Scotland trip during the O.E.S. Baltics Group Cruise. It was all truly a trip of a lifetime! Your knowledge & helpfulness was greatly appreciated.
June & Ken Lee
Robin, thank you once again for making everything "go like clock work" on our Baltic Cruise! We had a wonderful time, just being together, relaxing, and seeing so many beautiful and majestic scenery and sights.
Other than a few flight delays (which are totally not your fault!) everything went smoothly from pickup in Copenhagen to drop off at the Copenhagen airport. We appreciate your work!
Also, thank you so much for the bottle of champagne as well as the $100 credit for our ship account--what a special treat and surprise!
Can't tell you enough how much we appreciate you, with all the changes you made for us. When we are ready to "sail" again, we will certainly be calling you.
Carey & Ann
P.S. Tell Meriah we thank her, too.
Robin & Staff,
Thank you so much for your continued help over the last (almost) 2 years during the planning of our cruise and wedding. From the booking to the cancelation to the re-booking and help with the wedding. Without you and your staff we would have been so overwhelmed. Thank you for all of your help from the West Coast!
The cruise was wonderful - the wedding was perfect!
Brian and I walked into our decorated stateroom 5216 with chocolate covered strawberries and champagne.
Thanks again for all of your help and the stress of planning our vacation and keeping up with our guests!
Hoping to plan our next cruise in 2016 - Eastern Caribbean- But not Carnival!!
Brian & Kim Hintz
Robin, just a note to thank you so much for the $50 credit you gave for our cruise. Cant say how much we enjoyed the first class cruise and your first class service, Thanks again and aprreicate the great great service
Philip Shaheen Jr
Cruise Experts, Thank you again for all the help with the cruise. We all had a wonderful time. It was my Mom's first cruise and she had the best time. She lives in Arizona. Keep her up on cruises out West. Her email is cc'd.
Special Thanks for the Strawberrys. My wife ate most of them.
You're the best!
My mom, husband, kids and I would like to say thank you for all you did to help us out with the latest cruise. The cruise to Alaska was fantastic and I would highly recommend it to anyone!!! I don't know how you arranged to have the great weather, but thank you! I also want to thank you for your generosity in sending the chocolate covered strawberries - Yum! What a wonderful way to begin our trip. Thank you so much. I look forward to working with the Cruise Experts again and again!
Lisa Farley-Indianapolis, IN
Princess does it Again! Robin- I want to let you know that we just returned from our cruise. We had a wonderful time. Everything was perfect, no problems at all. Even the weather was perfect every day. We love Princess cruise lines because they do a wonderful job. We also want to thank you for the gifts we received on board, the $100 onboard credit, the wine and the tray of canapés. We'll be sure to let you know when we are planning our next trip.
John and Brenda Anderson, Ft Meyers, FL
Dear Cruise Experts- just wanted you to know how much we enjoyed our cruise on the beautiful Mariner of the Seas! We felt like we were not on a cruise but a 5 star resort. The 3 story dining room was awesome; the service was the greatest we have ever experienced, everyone was so happy! The food was good and now we are so spoiled since we had a balcony. We loved the shows and the ice skating show was amazing; can't believe that was on a ship. We will call when we are ready to go again in December. Thank you again.
Pat & Carl Volpe-Jacksonville, Fl
We just wanted to take a minute and say thank you Cruise Experts. Mike and I had a wonderful time. The hotel in Miami was beautiful. Thanks for recommending coming in a day before, what a difference that made. The ship was great... Sooo much to do. We tried it all. We loved the big ship. Our table arrangements were perfect. The people were wonderful. American Airlines lost a piece of our luggage which they delivered to the hotel around 1:00am so we were VERY thankful for the extra day or we would have had to leave without it. With that aside, the trip was perfect and so was the weather. We would definitely sail with Royal Caribbean again. Thanks again for planning a wonderful trip for us. We will definitely be speaking again soon. Until next year,
Kathy & Mike Fearns, New Jersey
Thank you Cruise Experts for booking our Alaska Cruise on Princess Cruise Lines. The Suite we had was almost as unbelievable as the sites we saw on the cruise. Thank you for all of your help and we will tell our family & friends to call you as well!
Jim & Dorothy-Orlando, Florida
Robin, Thank you and your staff for helping me organize my wife's 40th Birthday surprise cruise. Your agency booked our family/friends 13 cabins with outstanding attention to detail and was very accommodating down to last detail. Even with last minute changes- your agency went above and beyond to make adjustments for us. We experienced a cruise of a lifetime and will never forget your personal attention to our needs. I can't thank you enough for your assistance and outstanding efforts in all aspects of our cruise. We will definitely be using your agency again in the near future. Thanks again,
Fort Collins, CO
Robin, I just wanted to write to you on behalf of my family and say thank you for putting together a wonderful cruise. We had a wonderful time and our children thoroughly enjoyed themselves. We look forward to working with you on our next cruise. Also, thank you for the on board credit that was provided on behalf of your organization it was greatly appreciated.
Craig James, Orlando, FL
Dear Cruise Experts Group Dept: Thank you for the Great Service for our family cruise. We had a wonderful time and the weather was great! Time was just too short. I have sent a formal picture of all of us so you know how much fun we all had. When we are ready to go again you will be the only agency we will contact.
Danielle D- PA
Kevin, My name is Tyson Butzke, and I am writing you this note because I want you to know what a great employee you have in Robin! We have worked with her now for at least five if not more cruises, and she always handles everything quickly and promptly and with ease for us. We have had to change dates a couple of times with the latest cruise we are booking with your company and she always handles it graciously and with ease. Robin is great to work with, and with customer service as good as hers is we will keep coming back to her for our travel needs! Thanks!
A Smart Choice for sure. What a smart choice it was for us to call the Cruise Experts! We have been cruising for over 20 years and have used several agencies in the past that did a satisfactory job. We have driven by their office for years and we didn't know what we were missing until now.....The staff at the Cruise Experts are the best. You are really treated like royalty and everyone is very knowledgeable and helpful. If you book with the cruise line directly or use another agency, then you are not getting the best service!
Angela Hughes, Orlando, FL
Family Reunion Cruise
Robin and The Cruise Experts did an Exceptional job assisting us with our family reunion cruise. No details were left undone. No glitches at all and there were seventeen of us traveling together! Every question was answered and assistance given to us prior to our cruise. I highly recommend Robin and Robert as they can quickly help you find the right cruise for you or your group at a fair price. We will be using the "Cruise Experts" again!
Maggie Ferguson, Palm Coast, FL
Thanks to Robin & The Cruise Experts! Just wanted to say thank you for all you did for this years cruise. We all had a wonderful time and can't wait until next year. Thanks for the complimentary champagne, strawberrys and the $50 on board credit, we all greatly appreciated it.We had 1st time cruisers with us this year who were reluctant to cruise in the past and they could not believe the fun they had on the ship. One of the members of our group won $500 in the casino in a slot tournament. Once again I just wanted to say thank you for all you did and all that you will do for us in the future.
Paul Rogers (Concord, NC)
Carnival Cruise junkie
Dear Cruise Experts,(group dept.) - We were on the Jewel of the Seas (February 24-March 4) - in the Frank Spitulski group.
Thank you SO MUCH for all you did to make our cruise awesome!
The cocktail hour you sponsored for us was wonderful - we all had so much fun at it! It started us to have a cocktail hour every evening before dinner!
Thank you for the $150 spending money - what a wonderful perk!!
Thank you, too, for the great magnets. It helped us find each other easily - and gave us such a fun souvenier!
You certainly went above and beyond to help make our trip so special - thank you!
Maryann and Tom Wysocki (Green Bay,Wisconsin)
Top Sales Winners Cruise
I am the Manager of a top Chevrolet dealer in St. Louis, MO and we were referred to The Cruise Experts from a customer of ours. We just got back from a great 3 day weekend in the Bahamas that honored the Top Sales people in the Greater St. Louis area. All the rooms were together, we had a free open bar party, private meeting rooms for the awards ceremony and we all brought our family with us. Everyone had a fab time and it was all a tax write off! What a BIG switch from a boring weekend at a Hotel that probably costs the same to plan. We are already planning next years cruise!
ChevyDealers, ST Louis, MO
Robin is fantastic. She guided us through every step of our first cruise. She sets up everything, all you have to do is have a good time. She is the person to talk to for any travel need that may arise.
The Coleman Family, Charlotte, NC
I searched online for 2 days for the best price I could find for the Carnival Glory out of Port Canaveral. Many online booking sites had the same price so I figured I would call a few to make sure. The 1st couple I called the price did not include the Port fees and then they added extra service fees on top of the price. The 3rd Agency I called was the Cruise Experts; they had the price I saw online with no hidden charges. Then they told me my past passenger status gave me a free 4 category upgrade. I would have never found that on my own and now we are not only getting a great price but a free upgrade to the Empress Deck! I am so glad I know that the services of a travel agent take the hassel out of booking a cruise and it did not cost me anything extra!
Sharon Becker, Sewell, NJ
ABSOLUTELY THE BEST!!! You need only try the Cruise Experts ONCE, and you will never go elsewhere!!! Robin, Robert and staff go over and above in satisfying their customers. They are extremely knowledgable, professional, kind, fun, etc. etc. I am from Omaha, NE, and found Robin years ago. My husband and I cruise a couple times a year and have 100% satisfaction with this company's services. Prices through Cruise Experts are the most competitive. PLEASE TRY CRUISE EXPERTS.................HIGHEST RECOMMENDATIONS from myself and many others I have sent to them!!!
Marie Ward, Omaha, NE
Not only reliable service with viable offers, but great price and superior follow up. A cruisers dream!!
Ken Murphy, Selma, AL
Best Cruise Ever!
Robin and Joe did a wonderful job booking my honeymoon cruise. They made me feel special whenever I called or dropped in. Highly Recommend.
Cindy Anderson, Orlando, FL
Robin and her staff are absolutely the best that can be found. Robin provides that extra special service that puts her head and shoulders above the rest. You are not a customer, but a friend. She always finds the best deal and makes sure all your needs are fulfilled. THE BEST IN THE WORLD! My family and friends all call Robin for their vacation planning. She is incredible.
Deputy Andy, Daytona Beach, FL
We cruise 2 or 3 times a year and have been doing so for years. We had used a number of agents in the early years but once we found Robin we have never used anyone else. She gets to know her clients, gets them the best deal, and provides service head and shoulders above anyone else. We live in Indiana but we feel that she is right up the street. Many friends now use The Cruise Experts, and they praise her work.
Ray Mitchell, Indianapolis, IN
Cruise Experts, I can’t begin to tell you, for words just couldn’t say the real appreciation this thank you brings your way! Thank you so much for booking our 1st cruise and assisting me with all my questions. My family and I had a blast! Can’t wait to book our next one.
Jeanette Rivera & Family, Orlando, FL
Hello Cruise Experts, The entire Congregation of Deeper Life Assembly wish to thank you for all your hard work and patience with us. All 27 of us had a wonderful 3 days at sea. The weather was good, the food was good, the itinerary was good and everyone was in the mood to have fun!!! A little rain didn’t stop us from swimming and having a good time at Coco Cay. Thank you for the $50 on board credit that we all received. Our meeting room was elegant and we had a remarkable 2 hours together on Sunday. Your door decorations for all the cabins in our group added to the festivities and beauty. Our sincere gratitude to you for all you did to make this such a memorable experience!!! We look forward to doing more business with you in the future.
George Young, Ocoee, FL
I Just wanted to thank you for setting up our cruise. We had a great weekend. We really enjoyed the placing of the cabin just off of the action on the 4th deck. It was amazing how quiet the room was even though we were only the second room away from the music in the Centrum! We really enjoyed popping out for the band music just before going to dinner. By the way, we were already scheduled for a nice table for two. The weather was perfect and the quiet pace was just what we were looking for after a hectic two months of guests over the holidays. We really enjoyed the special cupcake treats waiting for us in the room! What a wonderful surprise! We took advantage of the Thermal Suite in the Spa area. It was a great price for the two of us and we used it every day (sometimes twice a day). The Jewel of the Sea is a very nice ship and we found it fairly easy to navigate. On a four day, we still couldn’t take advantage of everything, but the whole idea was to try and relax, which we accomplished. Thanks for your help and we will be talking to you again soon. Hope you had a great weekend yourself!
Jim Tinkey, Orlando, FL
Thank you SOOOO much. You have been amazing to work with – even being thousands of miles away from each other. And although I have local travel agents that I could work with – I don’t get the exceptional customer service, communication and updates like I do from you. There is no other, and you are recommended by our family – ROBIN with The Cruise Xperts!!
Kim Raines, Portland, OR
Robin & Kevin,
We wish to express our gratitude to you for everything you did to assist us with the Spring 2011 Panama Canal cruise, and for truly going above and beyond on the weekend of embarkation. As we spoke of then, we hope that one day we can share a sailing with you.
Dear Robin and Meriah,
Based on Freedom of the Seas’ desserts alone, this card seems most apropos.
We had a wonderful time and Thank you very much for all your help in bird-dogging this whole process for us. There was nary a hitch and all had an outstanding experience- again thanks to your efforts and follow through! The wine provided by The Cruise Experts was enjoyed at dinner and was very much appreciated as was the onboard credit for each stateroom. Again, Thank you, Robin and Meriah, for making our 1st cruise such a memorable experience and we look forward to our next opportunity to seek your experience and expertise.
Eileen & Dan Maher
We are so lucky to have you. All our vacations have been great thanks to you. Take care and we'll talk to you soon.
I was very delighted with your services and your level of expertise. We had a wonderful time on the Oceana Marina and can’t wait to book our next cruise. We absolutely loved the ship and it was more beautiful than we imagined it would be. The service was Ultra Deluxe, just as you described. I just wanted to stop by to thank Meriah and Robin for helping me plan my cruise and taking care of all the details, and the excursions. I am really looking forward to my next cruise and will be contacting The Cruise Experts for sure because you guys are just the best.
Winter Park, FL
Thanks for the surprise gift (Chocolate). You're so sweet. We had a wonderful time in Europe on our 18 night Holland America Cruise. I am so grateful to have your advise and experience to make things go smooth.
Dear Robin & Meriah,
Thank you so much for being so helpful with our honeymoon (and Bahamas) Cruise! I wasn't sure about travel agents at first, but now I see the light! I hope I haven't driven you too crazy because you're stuck with me now!
Susan and John
Raleigh, North Carolina
I have been using the Cruise Experts to book my cruises for years now and have to say thank you for your valued advice. I have been on a dozen cruises and have always taken ocean view cabins because I did not see the value in paying more for a balcony cabin. I read online about how it was not worth the extra money, that it was noisey and most of the time awake was spent outside of the cabin anyway. I have to say, you were 100% right in talking me into booking a balcony. It was very romantic having the ocean sounds, the views, and the calming, relaxing atmosphere that the balcony provided. There was privacy and no noise to mention. We enjoyed breakfast delivered to the cabin, on the balcony. We enjoyed cocktails at night on the balcony. It changed our vacation so much, that we will always book balcony cabins from now on. Thanks again for your wonderful advice, you have never let me down.
Dear Robin, Meriah & Kevin,
You did it again - Arranged another wonderful cruise for us! And talk about a "Full Service Travel Agency" - You Folks Are It! From handling all the messy computer stuff for us "old folks", to calling us about the cruise line's last minute policy update and conditions allowing personal wine to be brought on board. CruiseXperts does the details! And is a pleasure to work with!!
Eileen and Dan Maher
Book another cruise to enjoy The CruiseXperts outstanding service!